QoS
Here you can setup QoS monitoring.
Adding New QoS
Click on Add QoS button to add new Qos alert. Fill all required Information and click on save button.
| Field | Description |
| Type | ACD or ASR |
| Name | A logical name of this alert (this name will also be the email subject) |
| Active | On or Off |
| Send Email To | Email will be sent to specified email addresses (comma separated) |
| Low Value (minutes) | Low value in minutes to raise alert |
| High Value (minutes) | High value in minutes to raise alert |
| Alert Criteria | You can setup alert on any one of the below
|
| No Of Calls | Optional. System will raise alert on specified no of connected calls |
| Period | How often you want to send alerts |
| Interval | Interval based on period |
| Day | Days of the week on which you want to send alerts |
| Time | Select time at which you want to start sending alerts |